How do I place an order?
Online ordering is available 24/7 and for those customers
residing in the UK, shopping at Cruise Gift Store couldn't
be easier! Just choose your items and quantities and pay
for your gifts using Paypal. Alternatively
you can pay by cheque by printing out and using this form:
Order
Form (adobe
pdf required)
Please remember that cheques may take up to ten days for
clearance and we cannot despatch goods unless funds have
been cleared.
International Orders ~ Will you ship an order overseas?
Although our website is suited to collect orders within
the UK we are nevertheless always happy to deal with international
customers. At this time, however, our shopping cart is
not set up to take the order direct.
If you are living outside of the United
Kingdom, please send us an email
providing details of your proposed order. In turn we will
email you back with details of the total cost (inc.
P&P which will be dependent on the size and weight
of parcel).
Customers -
having had the opportunity to digest the information provided
and wishing to proceed with an order - will then
be sent a money request via Paypal in order to settle
the account.
Countdown
Clocks
A
facility is now available for customers from the
USA to have their countdown
clocks sent from a source closer to home.
Contact us direct for further information.
|
NB: Very occasionally
we have found that some replies to queries from our international
customers have been filtered in error to their junk mail
folders. To ensure that our emails are always delivered
to your inbox, please add info@cruisegiftstore.co.uk
to your address book, contacts or “Safe Senders”
list.
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What are your Customer Service opening hours?
If you need to speak to someone, as a rule we are open
Monday to Friday at about 8 am (sometimes earlier) and
close at around 7 pm (although it is often later than
this).
Similarly, there may well be someone available at the weekend,
so it's alway worth trying then too!
In truth it's more hours than we
care to think about!
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How long will my order take to arrive?
We
aim to try and despatch orders placed (Monday-Friday)
within 2 working days via Royal Mail (1st Class)
or next working day by Courier.
Office
Closures
When
we are closed for holidays, a message will be
displayed on both the cart and checkout pages.
If you order during this holiday period then we
will be unable to deal with your order until we
return.
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Please
allow a couple of extra days delivery time for orders to
Scottish Highlands & Islands or Northern Ireland. Please
note we cannot deliver orders to PO Box addresses.
See also our courier
delivery service.
Courier Deliveries?
Please
refer to the courier section
for further information. Thank you.
What
are your delivery charges?
UK
orders (based on the value of your order)
using 1st class Royal Mail should usually arrive within
2-3 working days of your order being placed.
| Order
Value |
£1.00 |
- |
£15.00 |
= |
£2.95 |
| Order
Value |
£15.01 |
- |
£30.00 |
= |
£3.95 |
| Order
Value |
£30.01 |
- |
£75.00 |
= |
£4.95 |
| Order
Value |
£75.01 |
- |
£100.00 |
= |
£5.95 |
| Order
Value |
£100.01 |
- |
£150.00 |
= |
£6.95 |
| Order
Value |
£150.01 |
- |
£200.00 |
= |
£7.95 |
Please
note that these services are only available to orders delivered
to mainland UK addresses and are unfortunately not available
to customers with the following postcode prefixes: JE,
GY, ZE, BT, IM, KW, IV and HS.
For
orders with a value of over £200, please
enquire.
Delivery
charges for International
Orders are based on the size and weight
of the parcel. Where possible we will endeavour to offer
you a number of different shipping options for the items
you are interested in.
NB: These rates to do apply to custom/bespoke
orders which will be priced independently.
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I've changed my mind; it's broken... can I have a refund?
This
is all part of our total customer service. We always hope
that you will be delighted with your purchases, but there
may be occasions where you feel it necessary to return an
item. These terms do not affect your statutory rights. Please
note that returns are not able to be accepted in person
at our Head Office address.
If
you purchase something from us, it arrives and you just
don’t like it, you can return it to us unused and
in its original condition within 7 days for a prompt replacement,
exchange or refund (unless it is designated a *Special
Order). You are, however, required to return
the goods and have a responsibility to take care of those
goods whilst in your control. You will be responsible for
any carriage or legal costs we incur in retrieving the item(s)
should you not return them.
*Special Order goods cannot be cancelled
and the right to return within 7 days is forfeited in relation
to Special Orders. A Special Order will
be identified as such on your invoice.
If
an item arrives damaged or faulty or we have sent you the
wrong item in error, we will replace it or refund in full.
You must notify us of any damage or error within 7 days
of receipt.
I've got a complaint!
The
Cruise Gift Store welcomes all feedback about its services
and products. Obviously in the event you feel the need to
complain we would aim to deal with any problems or difficulties
experienced by our customers both quickly and fairly.
If you
feel you have a complaint you wish to make please e-mail
us at info@cruisegiftstore.co.uk
or call our Customer Service team on 01708 702022.
We have
a simple but comprehensive returns and refunds policy which
means that most queries can be resolved quickly and easily
over the phone. For issues that cannot be resolved immediately
we will respond within 24 hours either resolving your complaint
or with an expected timescale for resolution of the issue.
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What is your privacy policy?
www.cruisegiftstore.com/co.uk is a website
owned and operated by Cruise Gift Store Ltd. We are committed
to protecting your privacy. All information is collected
lawfully.
We only collect personal information that is provided
by you using our shopping cart. We collect information
about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
You can check the information that we have about you by
emailing us.
We may use your information to send you details of any
special offers you may be interested in. We will give
you the chance to refuse any marketing email from us.
We will not pass your details on to any other company.
We use a statistics package to track vistors to our
website. This is anonymous information.
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Legal Bits
Copyright
and Trade Marks
